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Small Businesses Boosted by Ecommerce

The Capital Economics SME Growth Tracker suggests that small businesses using digital tools and e-commerce had more positive outlooks compared to firms that weren’t completely embracing the modern digital economy. The Growth Tracker is commissioned by Amazon UK and Enterprise Nation, and it showed small businesses making use of e-commerce […]

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How to Change an Employee’s Negative Behaviors

If your employees aren’t behaving in a way you would like, you have two choices: fire and replace them or try to change their behavior. This doesn’t necessarily mean they’re acting unprofessional or are unproductive, but it may mean they approach tasks with a defeatist attitude or don’t seem to […]

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Is the UK’s Digital Economy Bill Anti-Business

The Digital Economy Bill aims to tackle a growing number of digital communications infrastructure issues. The bill’s overall goal is to speed up broadband access in the UK, protect children from adult content, penalise nuisance calls, and address Internet copyright infringement. The Digital Economy Bill would appear to help consumers […]

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Seven golden rules of integrity

Integrity is a foundation pillar and an essential part of delivering Customer Experience (CX) excellence. Without this strong integrity foundation in place, businesses simply fail. Mikey Killeen of the CX Academy outlines seven golden rules that will help you build integrity with your customers. Stand for something more than profit […]

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3 Crisis Plans Your Business Needs in 2017

There’s a saying that even the best-laid plans can go awry when least expected. A product recall, false accusations on social media, or a data breach are real threats to a business and its ability to operate. Preparation is key to handling a crisis and handling it well. Following are […]

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