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5 Ways To Improve Your Business Communications

Technology has transformed the way we do business. Today, even small businesses can easily and efficiently work with international clients and outsourcing firms. Instant communication and access to information is something that any company can enjoy, even on a relatively small budget.  Here are 5 Ways To Improve Your Business Communications and a few tips to help you take advantage of the power of modern communications technology.

1. Get a leased line

If you depend on reliable access to the Internet or constant contact with remote workers, a leased line is a must-have.  You will enjoy a faster data speeds and a more reliable connection, as well as better security options.  In addition, the SLA on a leased line is usually far better than on a standard connection, because providers know that businesses demand the best service available.  Choose the highest bandwidth line that your business can afford – you may be surprised at how much throughput your office needs.

2. Use VoIP

Why pay a fortune for long-distance calls or site-to-site calling when VoIP services are available? Most VoIP providers offer free VoIP-to-VoIP calls within their network, and offer affordable prices for long distance calls too. Combine VoIP with SIP Trunking to ensure reliable, low latency, high quality calling.

Look for a VoIP package that can be used both in and out of the office so that your mobile workers can take advantage of the VoIP service instead of using up their mobile minutes or paying for expensive off-plan calls on their mobiles.

3. Choose a  Unified Communications provider

If you’ve cobbled together your communications package over a period of several years you may be in a position where you have half a dozen different packages for your employees to use – such as one for VoIP, one for email, several different IM clients and a groupware package.  Find a provider that offers SIP trunking and Unified Communications packages that suit your business.  The up-front investment may seem intimidating but you will save money in the long term on staff training, as well as maintenance and updates.

4. Invest in Mobile

Re-evaluate your mobile policy.  If you are still using feature phones, consider investing in smartphones for your employees, or introducing a Bring Your Own Device (BYOD) policy that will allow people to use their favourite devices for work. Android, iOS and Windows phones have all come a long way in the last few versions.  With just a small investment in apps, a quality smartphone can become a handy tool for mobile knowledge workers.

5. Update your communications policy

When was the last time you revised your communications policy?  If your policy does not cover mobile devices and social networking you should update it as soon as possible.  Make sure that employees understand what they can and cannot say on social media while acting as representatives of the company.  In addition, set a standard policy for IT security – encourage employees to encrypt their hard drives and lock their phones so that the risk of company information falling into the wrong hands is minimised.

Written by Gozde Kar for Maintel: UKs leading telecommunication providers.

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