Top Menu


6 Ways to Improve Business Communications

Communication is everything, whether it’s in your business or personal life. We like to think we have control of things but the reality is, we depend on a lot of other people, especially in business, to stay on the right track. Communicating clearly and effectively with your coworkers and employees is essential to a successful business, so you should always be looking for ways to improve.

This article explores communication in your business; how to reach and organize personnel and projects. When it comes to efficiency and proficiency, you should never stop striving to be better.

1. Make Sure You’re Heard

One of the greatest enemies of efficiency is waste- if your memos, emails, calls or personal messages don’t reach everyone they’re intended for, your business wastes time and money fixing it later. If you could improve the efficiency of your business with a simple installation, wouldn’t you?

There are a lot of options for organizing and automating your business communications, especially online. Your first stop should be with one of the many online applications designed to organize your employees, clients, projects and communications in one space. This software is frequently referred to as CRM or PRM.

If your business environment is over large open spaces and you have trouble reaching all your employees at once for instant communications, consider installing intercom systems. Intercoms are ideal for warehouses, outdoor spaces and laboratories.

2. Keep Your Employees Up-to-Date

Your employees are the life-blood of your business and they deserve to stay informed. Respect your employees by keeping them up-to-date about the business’s changes, progress, and goals for the future. Depending on the size of your business you can do this through regular newsletters or scheduled meetings, but trust us when we tell you that you’d rather the information come from you than speculative gossip.

3. Focus Your Message

No matter the size or purpose of you communications, remember that you are representing your business and remain professional. Use full words, don’t use slang or colloquialisms, stay on task and do not get too personal. Defining the line between personal and business communications can sometimes be difficult and no one wants to appear unapproachable to coworkers or employees, but a distinction must be made. Schedule meetings for your firm outside of work at a restaurant or park to allow your employees a chance to ‘break the wall.’

4. Make All Your Communications Tangible

Verbal communication is fine for some things, but when you’re giving updates, making schedules or giving orders, always make sure you give the employee an email or piece of paper with relevant information. Your employees are amazing multi-tasking machines but shouldn’t be expected to retain sensitive details of verbal communications. It will save you in the long run to reiterate your verbal communications in a quick memo.

5. Take Advantage of Team Building Activities

Team building activities may be the punchline in a lot of sitcoms but they are undeniable effective at improving relationships and strengthening communications between coworkers. It’s important to do your research, however, before booking a team building event. Think about what your business does, the skills and interests of your team and where they need to improve.

6. Offer Feedback and Encourage Open Dialogue

This relates to keeping your employees up-to-date; you should expect them to care about the business and want to improve and share their ideas. This openness fosters a trusting relationship between the employer and their team, especially when the employees feel like their opinions are really being heard and acted on.

Reward your employees for a job well done when they deserve it, and approach them carefully with critical advice. If a worker feels that they are being ignored, they’ll start to believe their work doesn’t matter.

Everyone can improve the way they communicate with others, whether its with the help of a little hardware or a little empathy. Remember that your employees are vested in your business and interested in seeing it succeed- they just need the right tools and efficient communications!