Top Menu

Author Archive | kendlebell


Would You Charge For Customer Service?

Would you charge for customer service? Would you be brave enough to charge your customers for customer service? Recently EE Mobile in the UK offered customers calling their help line an opportunity to jump the queue if they paid £0.50 for the privilege. The reaction of some customers is predictably […]

Continue Reading 0

First Impressions are Everything

‘First impressions are everything’, yes that old adage. We hear it all the time whether it’s for job interviews, first dates or meeting the mother-in-law. It’s those first couple of minutes or in many cases first couple of seconds that will determine people’s perception of us – good, bad or […]

Continue Reading 0

Great Customer Service – A Lesson from Bruce

I had the pleasure of seeing Bruce Springsteen playing in Kilkenny on Saturday night and boy what a concert. While I was in recovery mode yesterday I was thinking about lessons that Bruce could teach us business people about delivering great customer service. The Perfect Product The Best of Music […]

Continue Reading 0

Women in franchising

Business experts will tell you that the success rate of a start-up business is greatly enhanced if you are part of a franchise. A recent survey in the UK found that 90% of franchisee respondents were profitable in 2011 and that a failure rate of only 2.8% applied for the […]

Continue Reading 0