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Score Your Survival Ability

The ability to reinvent yourself and reinvent your organisation will be one of the most important competencies to master in the 21st century. Weathering the storms of creative disruption. Dealing with the shock waves coming your way. Are you a melting iceberg? A survey by The Global Centre for Digital Business […]

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Handy Tools to Excel at Client Servicing

Just as you’re about to close the deal and finalize things, the client calls “I just remembered, I need to make a few amendments. Can you send an updated statement to our address?” and your day turns becomes rather unpleasant. But there’s no alternative. Keeping clients satisfied is a priority […]

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Stand out from the crowd

Learn How to Differentiate Your Business, Using Customer Experience (CX) Excellence

How Customer Experience (CX) can give you a competitive edge “By 2020, customer experience will overtake price and product as the key brand differentiator.” — Walker Info – 2016 In the world of small to medium business, it is becoming harder and harder to differentiate yourself from others. Customers are tired […]

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Change is coming, so what?

  Knee deep in future trends At the moment I am knee deep in future trend books. Just finished reading “Augmented” by Brett King, “The Third Wave” by Steve Case, “The inevitable” by Kevin Kelly and “The fourth industrial revolution” by Klaus Schwab. Change is coming All are saying the […]

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5 Surprising Ways to Motivate Millennials at Work

Lazy? Not engaged? Don’t care attitude? Jump from job to job? Millennials have been described in those terms and far worse. It’s true that millennials view work differently. They’ve grown up with technology. Compared to earlier generations, they’re better educated. Millennials learned to multitask, practically from birth. Settling on something […]

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