As marketers, our job does not end with the purchase.
There is a long way to go before we can make our customers happy – and during this vital process we can make a big difference between a “single purchase” and many, many purchases over the coming years.
At this month’s Meetup you’ll learn:
• How some very successful B2B and B2C companies take advantage of the “after sales” process to keep more customers than their competitors.
• How promising various customer service benefits (and fulfilling your promises) can actually increase your sales conversion rate
• How if you can reliably deliver your product – whether physical or digital – can increase customer trust and return business
• How a simple follow-up email can make all the difference between a lost customer forever and a happy camper for life!
• How to increase customer LifeTime Value (LTV) and reduce negative word of mouth