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How to Respond to Negative Online Reviews

It’s a fact of life, if you’re in business to sell products or services, at some point you’re going to come across a customer who doesn’t like you. Getting negative feedback can be a bitter pill to swallow, but its inevitability means that you should make sure you know how […]

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Making contracts and T&Cs easier to understand

When it comes to writing contracts and T&Cs (terms and conditions), many businesses ignore the needs of their customers, and produce content which is off-putting and difficult to understand. This is particularly true within the so called ‘small print’ in contract documents. To make life easier for your customers, follow […]

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