Over the last twenty years, the technology available to consumers has changed drastically. But many businesses and organisations haven’t made changes in the way their customer service operates in order to deal with this. Here are some tips for how your company can provide better customer service in the mobile-first […]
Tag Archives | customer service
Who says brick and mortar is dead? As surprising as it might sound, 91% of US sales are still done in a brick and mortar setting. This despite what seems like a time when everyone is buying everything online. This figure has many young entrepreneurs turning away from ecommerce and […]
Are you ready to launch your brand, but worried you don’t have the budget to do so? For small businesses today, this is a common question. Many wonder how they can gain a following and get more advertising done with just a shoestring budget. While it’s always better to have money […]
With a huge number of businesses currently using ecommerce as a route to market and others looking to add online shopping as part of their service, customers around the globe usually expect the process of ordering products online as standard practice. Furthermore, following a purchase, these consumers assume their delivery will arrive as […]
Just as you’re about to close the deal and finalize things, the client calls “I just remembered, I need to make a few amendments. Can you send an updated statement to our address?” and your day turns becomes rather unpleasant. But there’s no alternative. Keeping clients satisfied is a priority […]
Customer service is an extremely important aspect of running a business, which is why companies invest huge amounts of time and money in customer service courses and training methods. However, building a strong team can be a real challenge, as there are a number of essential components. Here, we take […]
Businesses like Home Depot and Wal-Mart offer convenience and affordability to many consumers. The harsh reality of this is that the Wal-Marts of the country tend to sap business from small local businesses. These smaller entities offer similar inventory but are unable to keep their prices comparatively low for several […]
Come join us on First Dublin Customer Success Meet-up of 2015, on March 19th in the LinkedIn Dublin office to gain an insight into how companies like Hubspot and BMC Software are building their strategies for success!
8:00-8:30am – Arrive & Welcome
8:30-8:45am – Phil O’ Doherty, Onboarding & Consulting Manager and Colleen Carney, Director of International Services at Hubspot: How Hubspot does Customer Success.
8:45-9:00am – Q&A
9:00-9:15am – Engel Martin, Head of Customer Success at BMC Software: Bringing your Customer Success Plan to Life.
9:15-9:30am – Q&A
9:30-10:15am – Group discussion/ open networking
10:15-10:30am – Wrap up & close
Join the Dublin Customer Success Group on LinkedIn to hear about up-coming events that are taking place and to start the conversation!
We look forward to seeing you there!
Opening an online store is a big step for any business. Although e-commerce technology has moved a long way in recent years making selling online manageable and affordable for small business a diverse digital skill set and investment are still required to start selling online. Once you have validated your […]
Customer service is always important for a business. You have to be sure that you offer a high quality, which is so much easier said than done. Second-to-none service can help the business to succeed in an economic climate that is really tough. Make sure that you consider all the […]
We are living in an era when the possibilities for communication are endless. An Eircom Housefold Sentiment Survey carried out in 2013 found that more than 1.6 million people then had a smartphone in Ireland and the proportion of people using smartphones had risen from 39% to 50% in six […]
Recently I had a dispute with my phone carrier, who will remain nameless. My data speeds had been throttled despite having been only one third of the way through my data, and not one of the two human beings I spoke to before could assist me. Without many other options, […]
If you want to keep your website visitors happy, you must thoroughly plan your site’s every little detail. Even the greatest webmasters make the mistake of annoying users. Avoid the following six website annoyances and learn why they’re detrimental to the success of your website. With this knowledge, you will […]
Customer complaints can be a valuable asset to your business. Customer complaints are essentially feedback to let you know how your business is doing. A customer will complain because he or she is unhappy with some aspect of your business. If you fail to address this complaint and do something […]
The right kind of customer service can make the difference between satisfying a customer’s basic expectations and building the brand loyalty that will bring that customer back, but many businesses still struggle to make this essential service work. Some of the most common reasons for these failures occur because employees […]
How come companies are happy to spend considerable cash investing in their technology or operations but often skimp on the final and most important link between the organisation and the customer? Well, here’s the thing: customer service is as much about finance as, well, finance! Depending on your business, the […]
At some point as a customer service representative, you will encounter a customer who is, for one reason or another, on a warpath. Maybe their order was late or someone was rude to them last week. No matter the reason, they are angry, and they are now your problem. When […]
Even in an age which is largely dictated by the internet, resulting in a lot of companies never actually having direct contact with their customers, customer service is still key. Even if you never really see your clientele face to face or even speak with them over the phone; it […]
High levels of competition is prevalent in most niches and markets today. No matter what product or service you want to sell, there is always someone else trying to sell the exact same thing to your potential customers. So why would a customer choose to buy the product from you? […]
A contributor on Smallbusinesscan shared their customer care story (or lack thereof). This subject has been on my mind a lot recently as I had a few very disappointing experiences myself. I take a bet your customer service sucks too. Dell sucks When Jeff Jarvis famously posted his “Dell sucks” […]