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How to Launch Your Brand on a Budget

Are you ready to launch your brand, but worried you don’t have the budget to do so? For small businesses today, this is a common question. Many wonder how they can gain a following and get more advertising done with just a shoestring budget. While it’s always better to have money […]

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The Importance of Speedy Delivery Times

With a huge number of businesses currently using ecommerce as a route to market and others looking to add online shopping as part of their service, customers around the globe usually expect the process of ordering products online as standard practice. Furthermore, following a purchase, these consumers assume their delivery will arrive as […]

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Handy Tools to Excel at Client Servicing

Just as you’re about to close the deal and finalize things, the client calls “I just remembered, I need to make a few amendments. Can you send an updated statement to our address?” and your day turns becomes rather unpleasant. But there’s no alternative. Keeping clients satisfied is a priority […]

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5 Essential Customer Service Skills Your Team Needs

Customer service is an extremely important aspect of running a business, which is why companies invest huge amounts of time and money in customer service courses and training methods. However, building a strong team can be a real challenge, as there are a number of essential components. Here, we take […]

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How to Start Selling Online

Opening an online store is a big step for any business. Although e-commerce technology has moved a long way in recent years making selling online manageable and affordable for small business a diverse digital skill set and investment are still required to start selling online. Once you have validated your […]

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6 Website Annoyances Your Customers Hate

If you want to keep your website visitors happy, you must thoroughly plan your site’s every little detail. Even the greatest webmasters make the mistake of annoying users. Avoid the following six website annoyances and learn why they’re detrimental to the success of your website. With this knowledge, you will […]

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8 Reasons Why Customer Service Fails

The right kind of customer service can make the difference between satisfying a customer’s basic expectations and building the brand loyalty that will bring that customer back, but many businesses still struggle to make this essential service work. Some of the most common reasons for these failures occur because employees […]

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5 Steps to Handle an Angry Customer

At some point as a customer service representative, you will encounter a customer who is, for one reason or another, on a warpath. Maybe their order was late or someone was rude to them last week. No matter the reason, they are angry, and they are now your problem. When […]

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5 Ways to Improve Your Customer Service

Even in an age which is largely dictated by the internet, resulting in a lot of companies never actually having direct contact with their customers, customer service is still key. Even if you never really see your clientele face to face or even speak with them over the phone; it […]

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3 Rules for Good Customer Service

High levels of competition is prevalent in most niches and markets today. No matter what product or service you want to sell, there is always someone else trying to sell the exact same thing to your potential customers. So why would a customer choose to buy the product from you? […]

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