From “Service to Experience”.
The Customer Care Challenge…. for Tourism, Hospitality and Retail Sectors.
Historically, 90% of the contact between customers and companies was interpersonal. Today, with the proliferation of channels and the explosion of online and smart phone usage, the vast majority of customer interactions do not take place face to face.
- How do you ensure the customer gets a consistent experience across so many touch points?
- How do you ensure your website and your people deliver on the promise of your brand?
- How can Amazon achieve its mission to become the earths most customer centric company with no face to face contact with customers?
All these issues and more, will be addressed by John Aves in his presentation.
If you are responsible for sales, customer service or digital marketing, you will benefit from John’s presentation.
Tuesday, 10th March 8.00-10.00am
Ulster Bank Group, Georges Quay, Dublin 2
HOW TO BOOK
To reserve a place email: firstname.lastname@example.org
Fee €50—- Light breakfast included