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How to Improve Customer Service

Gartner’s report, “Why You Need to Rethink Your Customer Self-Service Strategy,” estimates that by 2016, more than 80 percent of organizations will face higher customer service costs if they don’t provide self-service options for customers. The data points to more and more customers using online portals, FAQs and other online […]

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Top 10 Social Media Management Tools

Managing multiple accounts across several social networks can be a time consuming and frustrating job. With these handy social media management tools, you will be able to track and manage your social media accounts efficiently and easily, giving you more time to focus on the rest of your web properties. […]

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