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Ulster Bank helps STEM sector

The Northern Ireland Executive’s has recognised that the future success of the Northern Ireland economy will require increased numbers of skilled workers in science, technology, engineering and mathematics (STEM) qualifications. A STEM business group was set up in 2013 to examine how businesses can inspire young people, male and female […]

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Queens University: Dragons Den

Lights, Camera, Action…..Queens University: Dragons Den Head of Mid-Ulster and Fermanagh Business Centre Shauna Burns recounts her recent experience as a judge on Queen’s University’s Dragons Den, where enterprising local students faced a grilling as they pitched for new investment… IT bench marking for the agriculture sector; concierge for the […]

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Calling all Innovators & Entrepreneurs, we need your help & your green VOTE !!

As with any Irish technology company, we all suffer unique challenges when growing business internationally. As a country we have a small population so we struggle when trying to make as much noise as our International competitors. Even places we assume are tiny states such as Haiti & Togo have twice and three times […]

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Dublin Business Breakfast Meeting

From “Service to Experience”.

The Customer Care Challenge…. for Tourism, Hospitality and Retail Sectors.

Historically, 90% of the contact between customers and companies was interpersonal. Today, with the proliferation of channels and the explosion of online and smart phone usage, the vast majority of customer interactions do not take place face to face.

  • How do you ensure the customer gets a consistent experience across so many touch points?
  • How do you ensure your website and your people deliver on the promise of your brand?
  • How can Amazon achieve its mission to become the earths most customer centric company with no face to face contact with customers?

All these issues and more, will be addressed by John Aves in his presentation.

If you are responsible for sales, customer service or digital marketing, you will benefit from John’s presentation.

Tuesday, 10th March 8.00-10.00am

Ulster Bank Group, Georges Quay, Dublin 2

To reserve a place email:
Fee €50—- Light breakfast included


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Why doesn’t anybody believe me?

Mr Carney chose Nottingham, middle England, to make his first public speech since assuming the role of governor of the Bank of England. Nottingham at the heart of the country with it’s small & medium sized businesses represents the core of the British economy. His, was a message of reassurance […]

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What now for Sterling?

In my note last month I finished off by saying ‘’ Mark Carney may have to delve deeper into his unconventional toolkit to get significant Stg weakness (above .8800)’’. In the event he did just that and came up with ‘’Forward Guidance’’ (this is the communication by a central bank […]

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The future of enterpreneurship In Ireland

The cut and thrust of real-life business were high on the agenda for young entrepreneurs exhibiting their own ‘real-world’ successful businesses at this year’s 11th annual Student Enterprise Awards in Croke Park on April 17th. With support and resources from the local Enterprise Boards, this annual competition is the largest […]

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Dublin’s ‘Open For New Business’ Ahead of Fingal Enterprise Week

“Dublin is open for new business” is the clear message coming from enterprise support agencies, business leaders and entrepreneurs in the capital. The message of encouragement comes as the biggest-ever programme for small businesses was unveiled for October’s Fingal Enterprise Week, which aims to attract up to 2,000 small business […]

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