When it comes to building brand, nothing is more effective than customer satisfaction. There was a time before the world of digital communications when it was referred to as ‘word of mouth’ advertising. This was the very best way for businesses to establish trust, an integral aspect of brand. In today’s culture, word of mouth advertising is still alive and well but has just taken on another form – social media. Now we rely on social media to spread the word about our likes and dislikes and this is why the intelligent marketing campaign will tap into the power of such networks as Facebook, Instagram and Twitter as well as Google+.
Why Trust Is Important
With an ever-growing number of businesses popping up each day and the ease at which consumers can switch back and forth between one brand and another, it is imperative to build a solid relationship with our customers. Relationships are built on trust, pure and simple. If you want to build and grow a solid customer base, the first thing you should be looking to do is instill trust in your products, services and even in your own reputation as a business.
Using Social Content to Instill Trust
People are social creatures so we tend to form bonds with others of like minds. Many of us have online friends and followers to our social sites numbering in the hundreds. We share and post about literally every aspect of our lives from foods that we eat to experiences we’ve had with companies we have dealt with. When looking to instil trust in a company’s brand, it would be nice to capture all those things that are being tweeted about, and posted on, in relation to our products and services. There is actually a way to do just this.
Tools for Capturing Social Content
Just as the web crawlers make their way around the internet to find and rank content for search engines, there is now a new breed of crawlers that seek out social content. If you are trying to capture what people are saying about your products, services and even your company in general, utilising a crawler that has the ultimate goal of searching social sites is the best way to go. Not only can written content be captured but pictures and videos are sought out as well. Many products have literally gone viral due to videos posted on sites like YouTube.
Redistributing Social Content
As information is captured, social content curation pulls the best content together into one place to be redistributed. This social content is then re-published to various platforms in order to be made more visible to potential customers. It can be fed live to your website, reposted on social media hubs or even powered to big screens live, in real time, as it is hitting the Web. Never before was it so easy to capture and spread positive customer feedback which is such a vital element in building brand.
Whilst it has long been known that there is huge potential in utilising social media to build brand, it wasn’t until recently that it became possible to capture and repost all those wonderful things people are saying about our businesses. What customers say about a company is so much more effective than all the advertising we can do and why it is essential to capture and repost as much as possible. If you are not taking advantage of social content to build brand, you are missing out on one of the most effective marketing tools you could possibly use.